Terms of Service
Please read these terms carefully before engaging with Velonova.
1. Services
Velonova ("we", "us", "our") provides fractional product management, product strategy, UX research, and related consultancy services to clients ("you", "Client") under separately agreed statements of work or engagement agreements.
All services are provided on a professional consulting basis. The specific scope, deliverables, timeline, and fees for each engagement will be defined in a written agreement or proposal accepted by both parties prior to the commencement of work.
We reserve the right to decline or discontinue an engagement at our discretion, with reasonable notice provided to the Client.
2. Payments & Refunds
Payment terms are specified in each individual engagement agreement. Unless otherwise stated:
- Sprint packages and fixed-scope engagements require full payment or a deposit prior to work commencing.
- Ongoing retainer engagements are billed monthly in advance.
- Invoices are due within 14 days of issue unless otherwise agreed in writing.
- Late payments may be subject to a late fee of 1.5% per month on the outstanding balance.
Refund Policy: Due to the nature of consulting and knowledge work, all payments are generally non-refundable once work has commenced. If a project is cancelled before work begins, deposits may be refunded at our sole discretion, minus any administrative or preparation costs incurred. We are committed to delivering high-quality work and will work in good faith to resolve any concerns about service quality.
3. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary information, trade secrets, business strategies, customer data, or other sensitive information disclosed during the course of an engagement ("Confidential Information").
Confidential Information shall not be disclosed to any third party without prior written consent, except as required by law. This obligation survives the termination of any engagement.
We may reference the existence of an engagement for portfolio or business development purposes (e.g., listing a client name) unless the Client requests otherwise in writing.
4. Intellectual Property
Upon full receipt of payment, all deliverables specifically created for the Client as part of a defined engagement (e.g., strategy documents, wireframes, product specifications) become the property of the Client.
Pre-existing intellectual property, frameworks, templates, methodologies, or tools owned by Velonova prior to the engagement remain our property. Where such assets are incorporated into deliverables, we grant the Client a non-exclusive, royalty-free licence to use them for their internal business purposes.
You grant us permission to use anonymized or aggregated insights from our engagements for improving our own services and methodologies, provided no identifiable information is disclosed.
5. Limitation of Liability
Our total liability to you for any claim arising out of or related to an engagement shall not exceed the total fees paid by you to us in the three (3) months preceding the claim.
We shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to lost revenue, lost profits, or business interruption, even if we have been advised of the possibility of such damages.
We provide our services based on information and context provided by the Client. We are not responsible for outcomes resulting from incomplete, inaccurate, or misleading information provided to us.
6. Governing Law
These Terms of Service and any engagement agreements shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.
Any disputes arising from or relating to these terms or an engagement shall first be subject to good-faith negotiation between the parties. If not resolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.
If you have questions about these terms, please contact us at tanyarofman@gmail.com.
Last updated: March 2026